Shipping policy

Shipping Policy

Last updated: July 31, 2026

Made-to-Order Production

Every End of Lead product is made to order. Please allow approximately 5–7 business days for production and quality control before your order ships. Business days do not include weekends or federal holidays.

Production may take longer during product launches, holidays, unusually high order volume, supplier inventory delays, or other circumstances outside our control. Shipping time begins after production is completed and the carrier accepts your package.

U.S. Shipping

Standard delivery within the United States typically takes approximately 2–7 business days after shipment.

Available shipping options and charges will be displayed at checkout. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking may take some time to update after the carrier receives the package.

If your order contains multiple items, they may occasionally ship separately. If this happens, you may receive more than one tracking number.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact support@endoflead.com immediately with your order number and the correct address. Address changes are not guaranteed once production or fulfillment has begun, and an address cannot be changed after the package has shipped.

If an order is returned because of an incorrect or incomplete address, refusal, or failed delivery attempt, the customer may be responsible for the additional cost of reshipping the order.

Production or Inventory Delays

If we cannot ship your order within the stated timeframe, we will contact you with an updated estimated shipment date. You may accept the delay or cancel the affected unshipped item for a full refund.

If a base garment becomes unavailable, we will contact you before making a material substitution. You may approve the replacement, wait for restocking, or cancel the affected item for a refund.

Lost or Delayed Packages

If tracking has stopped updating or your package appears to be lost, contact support@endoflead.com with your order number and tracking information. We will work with the carrier and our fulfillment partner to investigate.

If the carrier confirms that a package was lost in transit, we will offer a replacement or refund.

If tracking shows the package as delivered, first verify the shipping address and check with household members, neighbors, building management, secure delivery areas, and the carrier. We will assist with a carrier inquiry, but a delivered scan does not automatically qualify an order for replacement or refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@endoflead.com within 30 days of delivery. Include:

Your order number
A description of the issue
Clear photographs showing the item and problem

Approved claims involving damaged, defective, or incorrect merchandise will be corrected at no additional cost.

Sizing, fit, buyer’s remorse, and ordinary returns are governed by our separate Return & Refund Policy.

International Shipping

International shipping is available only where offered at checkout. International delivery times vary and may be affected by customs processing.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, brokerage charges, and other destination-country fees. End of Lead does not control these charges or customs delays.

For shipping questions, contact:

End of Lead
support@endoflead.com

Please include your order number so we can assist you efficiently.